My love affair with 'Air Dhakkan' continues. This time I was asked to pay up 700 quid for excess baggage. But thats not the reason I'm pissed. People with more baggage than me have happily cleared the check-in. Ok that was tolerable. I was already at bursting point, but still it was ok. Im mighty pissed because everytime I book my tickets on Dhakkan I am subjected to uncertainty, risk, ambuguity and irresponsibility. Not only that I make long distance calls to convince near and dear ones that all is ok. Also I spend a fortune at the airport quietening my stomach. Then I will land at my destination at some godforsaken hour and have to shell out 25% extra as night charges. All in all I spend a lot more. So much for low cost fares. Even the airhostess' are rude. The seats are crappy. (I can take normal seats but I surely dont expect a torn seat with the sponge peeping out). It seems I am not alone. The best part is that none of the groundstaff have a clue about what is happening. I talked to the control room behind the check in at Delhi airport and he told me my flight was on time inspite of me getting a message the previous day that I was delayed by an hour and half. Better still the check in people contradicted what the control room said!
But these no-gooders still get customers! And how? Apparently they have the lowest fares. Their fares are marginally lower than all other carriers. Hence the psychology of the consumers when buying tickets is to go for Dhakkan vis-a-vis other airlines. At that moment they do not have an idea of the other atrocities that Dhakkan will inflict on them. It will be just a matter of timebefore Dhakkan will be unable to attract customers anymore.
Another thing that gets my goat is that Air Dhakkan is always delayed. If not the weather, its 'operational problems'. It always has to hover around airports for 15-20 minutes per flight until its lands. Dunno what Gopi and his team is upto. However, there is a magazine called 'Simplifly' in every seatpouch which speaks of the wonderful service levels of the airline and a few pages have to be extolling the leadership and managerial skills of the CEO. If he is what he claims to be he better do something quick. There are also glowing tributes from customers. (Wonder who these people are?)
And then of course, is the fact that the airline has been reduced to a luxury bus. As soon as the plane lands and while its still taxiing to its terminal, people get up and open the overhead hatches to get their cabin baggage(??!!) WTF! Reminds me our Mumbai locals where we get up from our seats one station ahead to avoid beeing unable to alight! Last time I flew on 1st Jan and the plane was smelling of puke. God knows where this airline is headed!!!